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Programme Details |
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Title |
ESS: Communication & Relationship Management (Operations) |
Code |
NESS5085 |
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Duration |
16.0
Hrs |
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| Course Fee | Fee (excludes GST) | Fee (includes GST) |
| Course Fee (After funding from SDF) | $20.00 | $21.40 |
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Target Participants |
VWO or NPO support staff who wish to improve their communication and relationship skills with fellow colleagues and clients. |
Remarks |
Closing Date for 5 - 6 July 2010 class is 4 Jun 10 |
Learning Objective |
Upon completion of the course, participants will be able to:
1. Identify and use non-verbal behaviour in a variety of situations
2. Analyse or use strategies for communicating more effectively
3. Acquire negotiation skills in resolving differences
4. Learn coaching skills and identify ways to learn from others
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Course Outline |
1) Interact effectively with others at the workplace
- Verbal / non-verbal behaviours and cultivate contact with body language when communicating
- Basic communication styles
2) Communicate one’s opinion on current issue
- Identify and communicate issues discussed
- Listening and questioning techniques
3) Negotiation and Conflict Resolution Skills
- Differences between positive and negative feedback
- Ways of approaching a conflict resolution
4) Contribution of ideas and skills in a team
- Taking responsibility of own learning
- Applying what is learnt in the workplace
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Trainer |
Ms Kala Manickam, BBA Human Resource Management, has over 17 years of experience in the Human Resource and Development area. Formerly from the School of Infantry Specialist in SAF, Ms Kala developed their curriculum and facilitated their soft skills programmes. She also has extensive experience facilitating learning in Skills Training and Employability Enhancement for the Retrenched and Unemployed Workers (STEER) Programme, Effective Communication Skills, Building Team Effectiveness, Transactional Analysis, Creative Problem Solving, Counselling, Presentation Skills, Problem Based Learning (experiential learning), Emotional Intelligence and Job Seeking Workshops for companies like Singapore Land Authority, Aetos Security, Hang Ten, Panasonic AVS, just to name a few. Her interactive approach to training employs a variety of teaching methodologies and its effectiveness has received many favourable responses from satisfied participants. |
Remarks |
SPUR Funding:
For Singaporeans and PR Only
Course fees after SPUR funding would be $20 (excluding GST)
To apply for SPUR/SRP funding, please visit www.skillsconnect.gov.sg
For REGISTRATION and enquiries, please contact Mr Terence Lim from NTUC LearningHub at 6471 8953/ 9637 5536 or email: terence.lim@ntuclearninghub.com, fax: 6471 2707. Alternatively, you may contact Ms Yvonne Sim at 6471 7155 or email: Yvonne.sim@ntuclearninghub.com |
Enquiries |
Rahayu Mokti / 62106699 / rahayu_mokti@ncss.gov.sg |
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